Terms of Service

About the Service

Hexel ("we", "us") runs h3imagegenerator.com, a web app that lets you generate and edit images with the open-source MiniMax H3-Image model. By creating an account or using the site, you agree to these terms.

Hexel is an independent service. It is not affiliated with, endorsed by, or operated by MiniMax. "H3-Image" and "MiniMax" are used only to describe the model the service runs on.

Accounts

• You must provide a valid email address and keep your password secure.
• You are responsible for everything done through your account.
• One person may not open multiple accounts to collect extra free credits. We may close accounts that do.

Credits and Payments

• Image generation is paid for with credits. The credit cost of each generation is shown before you start it.
• New accounts receive a small number of free credits. Free credits expire after the period shown in your account.
• Credits can be bought as one-time packs or through a monthly plan. Payments are processed by Stripe; we never see or store your full card number.
• Monthly plans renew automatically until you cancel. You can cancel at any time from your account settings; you keep access until the end of the paid period.
• Purchased credit packs are valid for 365 days. Subscription credits are valid for the billing period they were granted in.
• If a generation fails, its credits are returned to your balance automatically.

Refunds

Credits are delivered instantly and every generation has a real compute cost, so refunds are limited to the cases below.

• First purchase, barely used: within 7 days of your first purchase, if you have used less than 10% of the paid credits, you can ask for a full refund.
• Everything else: after 7 days, or once paid credits have been used beyond that, payments are non-refundable. Remaining credits stay usable until they expire.
• Subscriptions: you can cancel at any time to stop future renewals. The current period is not refunded pro rata, and you keep access until it ends.
• Failed generations: credits are returned to your balance automatically; no request is needed.
• Duplicate or mistaken charges: always refunded in full.

To request a refund, email support@h3imagegenerator.com from your account email with your order details. When a refund is issued, the matching credits are removed from your balance. If you open a chargeback with your bank without contacting us first, we may suspend the account while the dispute is reviewed.

Acceptable Use

You agree not to use the service to create or share content that:

• is illegal, or infringes someone else's copyright, trademark, or privacy;
• sexualizes minors in any way;
• depicts real, identifiable people in sexual, defamatory, or misleading ways, including deceptive deepfakes;
• promotes violence, harassment, or hatred against people or groups;
• is used for fraud, impersonation, or spam.

We may refuse prompts, remove content, suspend accounts, or report illegal activity to the authorities. Attempts to abuse, overload, reverse-engineer, or resell access to the service without permission are also prohibited.

Your Content

• You keep any rights you have in the prompts and reference images you upload. You confirm you have the right to use them.
• Subject to these terms and the MiniMax H3-Image model license, you may use the images you generate for personal and commercial purposes.
• AI output may be inaccurate or resemble existing works. You are responsible for checking that your use of a generated image is lawful before you publish it.
• Generated image links are temporary. Download images you want to keep.

Service Availability

We rely on third-party providers (including our model hosting provider and Stripe). The service may change, be interrupted, or be discontinued, and features or prices may be updated. We will give reasonable notice of material changes to paid plans.

Disclaimer and Limitation of Liability

The service is provided "as is", without warranties of any kind. To the extent permitted by law, our total liability for any claim related to the service is limited to the amount you paid us in the 3 months before the claim.

Changes to These Terms

We may update these terms. When we do, we change the date at the top of this page. Continuing to use the service after an update means you accept the new terms.

Contact

Questions about these terms: support@h3imagegenerator.com